Halo Living Investments Ltd Privacy Policy

This privacy policy explains how Halo Living Investments Ltd collects, stores, uses, and protects your personal data. For simplicity, Halo Living Investments Ltd is referred to as ‘we’, ‘us’, and ‘our’ throughout this policy.

What this privacy policy covers:
- What information we process about you
- When we collect information about you
- Why we need to collect and process your data
- How we use your personal data
- Who we share your data with
- How we store and protect your information
- How you can request access or corrections to your personal data
- How you can request withdrawal of your personal data


1. What Information We Process About You
We collect, store, and process your full name, email address, direct telephone numbers, postal/billing address, job title, and place of work.

We also store information gathered by the use of cookies. Cookies are small pieces of text that track your behavior patterns and store them in your web browser. Cookies make your internet browsing more useful by storing preferences and enabling relevant advertisements and functions to be delivered to you.

We use cookies to identify which pages on our site are being used. This helps us analyze data about our web traffic and improve our website based on audience needs. No personal information is stored, and we do not have access to your computer or sensitive data about you.

You can choose to accept or decline cookies. Most web browsers accept cookies, but you can modify your browser settings to decline them if you prefer. This may prevent you from taking full advantage of our website.


2. When We Collect Information About You
- When you submit a message to us using our website’s contact form
- When you sign up to receive our newsletters on our website
- When you engage with us through social media platforms
- When you choose to provide feedback or complete a survey we may send you
- When you provide us with a business card containing your details
- When you enter into a contract with us for the provision of a service
- When you email or telephone us directly and openly share your information
- Occasionally, we source data from trusted GDPR-compliant suppliers


3. Why We Need to Collect & Process Your Data
There are several lawful bases on which we rely for collecting and processing personal data:

Consent
This means we have received clear consent from you to process your personal data for a specific purpose. For example, if you tick a box confirming you would like to receive email newsletters. Your consent will be ‘granular’, allowing you to give separate consent for specific things (e.g., receiving emails, telephone calls, direct mail). Consent applies to our data collection through our website’s contact form, our newsletter signup form, and any competitions or surveys we organize.

Contractual
If you become a customer of ours, we are contractually obliged to hold your personal data on record. This enables us to communicate with you via email or telephone to carry out the services you have requested from us. If you request a quotation, we are contractually required to process your data to fulfill our agreement.

Legal Obligation
We may need to collect and process your data if required by law, such as passing on details of people involved in criminal or fraudulent activity.

Legitimate Interests
We may process your data under the legitimate interests basis, in ways you would reasonably expect from us, with minimal privacy impact, and without affecting your rights or freedoms. For example, we may use information about your previous purchases to understand your current situation and potential need for our services. We may also contact you directly with marketing messages and educational content we believe may benefit you.

Legitimate interests cover data sourcing from external GDPR-compliant suppliers, inbound enquiries, being handed a business card, and social media engagement.

4. How We Use Your Personal Data
- To process orders or services that we are contractually obliged to fulfill
- To respond to requests for quotations or information
- To respond to enquiries, queries, or complaints, while keeping a record of notes from these communications
- To send you promotional offers and information about services that may interest you
- To process payments and invoices through our accounting software, requiring us to process your name, email address, and billing address
- To pass on your details to third-party suppliers when subcontracting services (with your consent)
- To send you communications required by law or necessary to inform you of important changes (e.g., updates to this privacy policy)


5. Who We Share Your Data With
Where necessary, we may share your details with third-party suppliers who provide outsourced services. While we strive to keep the relationship between our clients and suppliers anonymous, in cases like delivering an item, we may need to pass on your name and address.

In such instances, we will notify you of the third party involved and obtain your explicit consent before proceeding. Our suppliers may only use your data for the intended purpose, and we work closely with them to ensure your data is protected.

6. How We Store & Protect Your Information
We apply careful consideration to how we store and protect data. Your information is stored in our accounting software on an SQL server, where we log your details, purchasing activity, and any notes from communications. Our system is password-protected, with access restricted to a limited number of users. Additionally, our electronic communication systems, such as email and social media, are password-protected and managed by a small group of administrators.

We regularly monitor our systems and perform updates and maintenance to strengthen security. We will retain your personal data for as long as necessary for the purpose for which it was collected, which can be up to six years unless you request to opt out of communications. This retention includes our direct marketing activity, which falls under our ‘legitimate interests’ basis.


7. How You Can Request Access or Corrections to Your Personal Data
You have the right to request a copy of the personal data we hold about you and to correct it if it is incorrect or incomplete. This service is free of charge. If you would like to access or correct the information we hold about you, please contact us:

Email: info@haloliving.co.uk  
Write to us at: Blyth House, Hordern Rd, Tettenhall, Wolverhampton, WV6 0HS


8. How You Can Request Withdrawal of Your Personal Data
You have several ways to opt out of communications from us:

- When receiving marketing communications via email, click the ‘unsubscribe’ link to automatically stop further emails.
- Email us at: info@haloliving.co.uk
- Write to us at: Blyth House, Hordern Rd, Tettenhall, Wolverhampton, WV6 0HS